Our Privacy Policy

When you contract with The Waggon at Hale or visit our website, you trust us with your information. This Privacy Policy explains what information we collect and how we use it.


The Waggon at Hale is committed to protecting your privacy and complying with the enhanced data protection laws (GDPR) in the United Kingdom. This Privacy Policy, explains how we use any information we collect about you and forms part of our conditions and provision of service use.


Information we collect from you and how we use it


We will collect information about you when you:

·       buy from us

·       contract to use our services

·       sign up for news and offers.


The information we collect may include such items as your name, address, email address, telephone number and payment details.

We may also collect information about how you use The Waggon at Hale services or premises.


How do we use the information we collect about you?


We may use the information provided by you in a variety of ways, including:

·       to answer your questions or provide you with information you have requested

·       to process your order or manage your account

·       to help with any questions if you have started an order but not completed it

·       to provide a more personalised online/telephone experience by showing you the most relevant products and offers

·       to keep track of sales and enquiries

·       to monitor how our customers transact with us online, in our premises and by telephone

·       to contact you for your views on our products and services

·       to keep you informed about the products and services that we offer

·       to notify you about important changes or developments to our website or services.


We only retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so.


Keeping you informed


If you have bought or enquired about our products or services, created an account or registered with us, we may use the information we collect to let you know about other products and services which may be of interest to you and to keep you updated with information.

You will be able to let us know if you no longer want to receive material from us, as all the marketing we send you will include instructions on how to stop receiving material information.


Understanding Our Customers


So that we can provide a better service, we want to understand the purchasing patterns of our customers and clients. How our customers and clients select the products and services they ultimately buy and how customers use our premises. How successful our advertising and promotional campaigns have been. We may use a number of different techniques to do this. We may connect with social media sites so that we can better target our advertising while you are using these services and improve the relevance of what you see.


Disclosing your data

We never make your personal details available to other companies for their own marketing purposes.

However, we may use other companies to provide services to you on our behalf. These services may include but are not limited to answering your questions about products or services and analysing data.


We will only provide those companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose.


We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it. In the event that a majority of our shares are bought by another company or we transfer a substantial amount of our assets to another company, we may disclose your personal information to that purchaser.


How is your information protected?


We take protection of your information seriously and have appropriate physical and technological security measures in place to keep it safe. Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it. Your information will be stored in Europe and will not be transferred to any other country.


Changes to our privacy policy


We keep our Privacy Policy under regular review and if we change our Privacy Policy we will inform you of those changes, so that you are always aware of what information we collect and how we use it. This policy was last updated in August 2018.


Your Rights

You may request details of the personal information that we hold about you. If you would like a copy of it, please email Emma Pearson on [email protected]


We want to make sure that your personal information is accurate and up to date. Therefore, if you think any information we hold about you is incorrect or incomplete, please email or write to us as soon as possible so we can update our records.


Waggon at Hale

179 Capstone Road, Chatham, Kent, ME5 7PP

Phone: 01634 400800


August 2018